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Hotel Service Folder

 

  • ACCOR RESERVATION SERVICE
    We are happy to arrange your upcoming reservations at an Accor hotel.
    Please call Reception. Sofitel, Pullman, MGallery, Novotel, SuiteNovotel, adagio, ibis, ibis Styles and ibis budget are part of Accor Hotels.
  • KEYS TO THE CITY
    A variety of information on ‘what’s on in town’ is presented in the information stand ‘The keys to the city’ at Reception. We are happy to arrange a theatre, cinema, museum or any other booking for you.
  • MERCURE QUALITY GUARANTEE
    Mercure hotels commit to being available. If you

Reception 4444

  • CONTACT RECEPTION - 4444
    To contact the reception desk, please press the shortcut key for reception.
  • VISITORS
    If you are receiving visitors, they must be registered at Reception for security reasons..
  • LOST AND FOUND - 4444
    All objects lost & found are held at Reception for three months.
  • EXCHANGING CURRENCY
    Currency can be exchanged at Reception by guests of the hotel.
  • ADAPTER - CONVERTER
    You can borrow an adapter or converter for your electric appliances at the reception.
  • DOCTOR
    If requested, we can call a doctor on duty. You will be required to settle the doctor’s appointment in cash. In an emergency you can report at the nearest public hospital.

Restaurant "Clockwise" & Bar "Timeless" 4429

  • BREAKFAST
    Our full continental breakfast will be served in restaurant “CLOCKWISE” from Monday until Friday from 6.30 Until 10.00 AM on Saturday, Sunday and holidays the breakfast will be served from 7.00 until 11.00 AM.
  • RESTAURANT “CLOCKWISE”/ BAR “TIMELESS”
    Restaurant “CLOCKWISE” is open for lunch from Monday till Friday from 12.00 until 2.00 PM and daily for dinner from 6.00 until 9.30 PM . Bar “TIMELESS” is opened daily from 2.00 PM until 1 AM. The restaurant and bar are located on the 2nd floor of the hotel.
  • ROOMSERVICE BREAKFAST - 4429
    We serve room service breakfast from Monday till Friday from 6.30 until 10.00 AM and on Saturday, Sunday and holidays from 7.00 until 11.00 AM.

Room Facilities

  • AIRCONDITIONING AND HEATING
    The thermostat in your room allows you to regulate the temperature to suit your needs. If you choose to use the temperature control, please keep all windows shut.
  • MESSAGES - 4444
    To check if any messages have been left for you, dial Reception. You can also check this by the telephone in your room.
  • FIRE SAFETY - 4444
    Make sure you know where the nearest exit is located! Instructions are placed on the reverse side of your room door. DO NOT use the lift in case of fire and shut all windows and doors. Always take your room key with you wherever you go.
  • CHECK-OUT - 4444
    You can check out until midday. If you wish to check out later, please contact reception. Depending on hotel occupation an additional charge may apply.
  • HOUSEKEEPING SERVICES - 4444
    For extra pillows, blankets and toiletries, please call Reception Bathrobe and Bath slippers are available on request, the total cost per item is €7,50
  • WI-FI
    Free wireless internet is available throughout the hotel. At the reception desk, prints and copies can be made. Costs are € 0,25 per page.
  • SAFE
    A guests safe is located in your room. You will find instructions outside the safe. Management is not liable for loss of valuables or money.
  • DO NOT DISTURB SIGN
    If you wish not to be disturbed, please hang the Do Not Disturb sign on the doorknob outside your door. Please note that your room will be checked daily for safety/ security reasons.
  • PRIVILEGE ROOM
    At a small charge per room per night you can book a Privilege room. The upgrade includes a newspaper of choice, a bathrobe and slippers, a Nespresso coffee maker, print, iron and ironing board and a extra top mattress on your bed more sleeping comfort.
  • SUITE
    The hotel offers luxurious spacious junior suites with a sitting area and a Jacuzzi. For ultimate comfort, the executive Suite offers a lounge suite, a fireplace, a dinner table and extra-large LCD TV screens.
  • LOST KEY
    Lost your key? Ask for a replacement key at Reception. For security reasons we will cancel the old one and ask you to show a valid form of ID.
  • ROOMSERVICE - 4429
    Enjoy your meal in your room. Have a look at our room service menu. Room service is only served during breakfast, lunch and dinner time. A service charge of € 7,50 per item with a minimum of € 10,00 is applicable.
  • SMOKING NOT ALLOWED
    Smoking is not permitted anywhere in the hotel. Any violation of this rule may incur an additional charge of € 200.00 for cleaning.
  • TELEPHONE
    Dial 0 for an outside line. (for applicable charge, we refer to the tel card in your room or contact the reception)
  • TELEVISION
    Your TV has been pre-programmed with international and national TV channels And national radio stations. An overview is available at the reception desk.
  • LAUNDRY
    Laundry services are available each day except Saterday, Sunday and public holidays. Please leave your laundry bag and filled out laundry form at Reception before 9.00 am. Your laundry will be returned before 6.00 pm on the same day. A laundry bag and form can be
    found in your room closet.
  • WAKE-UP SERVICES - 4444
    Dial Reception to arrange your wake up call.
  • NIGHT TIME
    If the hotel main entrance is locked, please use the entrance, at the right side of the main entrance. You can open this door with your electronic roomkey. Do not forget to take your room key and always carry a valid ID when you leave. We may need to ask for them for security reasons.
  • VOLTAGE
    220 Volt adapters and converters are available at the reception desk.
  • IRONING
    An iron and ironing board van be delivered to your room. Please contact the reception - 4444.
  • TOILETRIES
    Basic toiletries such as toothbrush

Other Services

  • LUGGAGE
    A luggage trolley is available a the reception. If you require assistance, please dial 4444 for Reception. You may wish to store your luggage in our luggage area behind to the reception desk at no charge. Please note that this service is available at your own risk.
  • NEWSPAPERS AND READING MATERIALS
    Various national and international newspapers can be found in the periodicals stand in the lobby.
  • PUBLIC TRANSPORT
    Detailed information on public transport is available at the reception desk.
  • LOST KEY
    Lost your key? Ask for a replacement key at Reception. For security reasons we will cancel the old one and ask you to show a valid form of ID.
  • ROOMSERVICE - 4429
    Enjoy your meal in your room. Have a look at our room service menu. Room service is only served during breakfast, lunch and dinner time. A service charge of € 7,50 per item with a minimum of € 10,00 is applicable.
  • SMOKING NOT ALLOWED
    Smoking is not permitted anywhere in the hotel. Any violation of this rule may incur an additional charge of € 200.00 for cleaning.
  • TELEPHONE
    Dial 0 for an outside line. (for applicable charge, we refer to the tel card in your room or contact the reception)
  • TELEVISION
    Your TV has been pre-programmed with international and national TV channels And national radio stations. An overview is available at the reception desk.
  • LAUNDRY
    Laundry services are available each day except Saterday, Sunday and public holidays. Please leave your laundry bag and filled out laundry form at Reception before 9.00 am. Your laundry will be returned before 6.00 pm on the same day. A laundry bag and form can be found in your room closet.
  • WAKE-UP SERVICES - 4444
    Dial Reception to arrange your wake up call.
  • NIGHT TIME
    If the hotel main entrance is locked, please use the entrance, at the right side of the main entrance. You can open this door with your electronic roomkey. Do not forget to take your room key and always carry a valid ID when you leave. We may need to ask for them for security reasons.
  • VOLTAGE
    220 Volt adapters and converters are available at the reception desk.
  • IRONING
    An iron and ironing board van be delivered to your room. Please contact the reception - 4444.
  • TOILETRIES
    Basic toiletries such as toothbrush and shaving kit, sewing kit an shoe polish are available at reception.
  • MEETING ROOMS - 4452
    To hire one of our meeting facilities, call the receptiondesk. Our reception staff will be happy to assist you.
  • PARKING
    You can park your car in the parking-lot. The hotel is not liable for any damage to your vehicle during your stay at our hotel.
  • POSTAL SERVICE
    Stamps can be purchased at the reception desk. There is also a post box for your outgoing letters. Your incoming correspondence is held for you at the reception desk.
  • TAXI
    The reception desk can call a taxi for you, it may take a moment for your taxi to arrive at the hotel
  • SAVING ENERGY
    Please help us save energy. Turn down the airconditioning / heating, make sure water taps are turned off properly, and turn off lights and TV when you leave the room.
  • FITNESS
    On the second floor of the inside shopping area is a Basic Fit Fitness area available free of charge.
    The Basic Fit is open from Monday 07.00am until Friday 22.30pm constantly an on Saturday and Sunday from 09.00am until 16.00pm Your access card to the Basic Fit is available at the reception desk.